FAQ

How do I choose the right size?
We recommend checking the size chart on the product page and comparing it with the length of your foot in centimeters. For the best fit, measure your foot from heel to toe and choose the closest size.

Are the sizes in US format?
Yes. Our product sizes are listed in US sizing, with additional references for UK, EU, and centimeters when available.

Are ON sneakers good for everyday use?
Yes. ON sneakers are lightweight, comfortable, and designed for daily movement, making them ideal for walking, casual wear, travel, work, and light training.

How long does shipping take?
Shipping times may vary depending on your location. After your order is processed, you will receive tracking information so you can follow your delivery.

Do you ship to the USA, Canada, and the UK?
Yes. We ship to the USA, Canada, and the UK, as well as selected international destinations depending on availability.

Can I exchange or return my order?
Yes. If your order is eligible under our return policy, you can contact our support team for assistance with exchanges or returns.

What should I do if I ordered the wrong size?
Contact our support team as soon as possible. If your order has not been processed yet, we may be able to help before shipping. If it has already shipped, we will guide you according to our exchange policy.

How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package until delivery.

What if my product arrives damaged or incorrect?
Please contact us with your order number and photos of the issue. Our team will review your case and help you find the best solution.

How can I contact support?
You can contact our customer support team through the email or contact form available on our website.