Shipping policy
At ON, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing your order.
Order Processing
Orders are processed after payment confirmation.
Processing time usually takes 1 to 3 business days, excluding weekends and public holidays. During high-demand periods, promotions, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times may vary depending on your location, shipping method, courier service, and customs processing.
Typical delivery time is 7 to 15 business days after your order has been shipped.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs, weather conditions, courier delays, incorrect address details, or other circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly displayed on our website or at checkout.
Order Tracking
Once your order is shipped, you may receive a tracking number by email.
Please allow a few days for tracking information to update after shipment. If your tracking information does not update immediately, this does not necessarily mean your order has not been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
ON is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost, Delayed, or Stolen Packages
ON is not responsible for packages that are lost, delayed, or stolen after they have been marked as delivered by the courier.
If your package is delayed or appears to be missing, please contact the shipping carrier directly using your tracking information. You may also contact our support team, and we will do our best to assist you.
Customs, Duties, and Taxes
Depending on your country or region, your order may be subject to customs duties, import taxes, or other fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.
ON is not responsible for delays caused by customs processing.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of receiving your order with your order number and clear photos of the item and packaging.
We will review the issue and provide an appropriate solution according to our policies.
Order Cancellations
Orders may only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled. In that case, you may request a return according to our Return and Refund Policy.
Contact Us
For any questions about shipping, please contact our support team:
ON Customer Support
Email: help@clienthelpnow.com